If Sora availability changes, subscription refund requests will follow the rules below. Active subscriptions are reviewed based on unused subscription credits, and approved refunds are reduced by an approximately 6% processor fee.
Las solicitudes bloqueadas por la revisión de texto previa no consumen créditos, por lo que no necesitan devolución de créditos. Esto incluye infracciones y revisiones no disponibles, caducadas o inválidas. Los fallos de tareas ya aceptadas y cobradas se revisan por separado antes de devolver los créditos que correspondan. Los reembolsos de pagos de suscripciones siguen las reglas indicadas más abajo.
Normas de seguridad de contenidoOnce the current subscription term has ended, that subscription period is no longer eligible for a refund.
If the subscription is still active, we calculate the refund based on the unused share of subscription credits at the time we review the request.
Every approved refund is subject to an approximately 6% payment processor or service fee, deducted from the final refund amount.
How the prorated amount is estimated
Refundable amount = unused subscription credit ratio x subscription amount - approximately 6% service fee
We review the remaining subscription credits tied to the active term when your email reaches our support team.
Email our support team and include the items below so we can locate the correct subscription and review it faster.
Refunds are reviewed under the policy in effect when we receive your request.
We may update this policy from time to time. Continued use of Sana means you accept the current version.