If Sora availability changes, subscription refund requests will follow the rules below. Active subscriptions are reviewed based on unused subscription credits, and approved refunds are reduced by an approximately 6% processor fee.
생성 전 텍스트 검토로 차단된 요청은 크레딧을 사용하지 않으므로 크레딧 반환이 필요 없습니다. 정책 위반뿐 아니라 검토 불가, 시간 초과, 잘못된 검토 응답도 해당합니다. 작업이 접수되고 크레딧이 차감된 후의 실패는 해당하는 크레딧 반환 전에 별도로 확인합니다. 구독 결제 환불은 아래 규칙을 따릅니다.
콘텐츠 안전 규칙Once the current subscription term has ended, that subscription period is no longer eligible for a refund.
If the subscription is still active, we calculate the refund based on the unused share of subscription credits at the time we review the request.
Every approved refund is subject to an approximately 6% payment processor or service fee, deducted from the final refund amount.
How the prorated amount is estimated
Refundable amount = unused subscription credit ratio x subscription amount - approximately 6% service fee
We review the remaining subscription credits tied to the active term when your email reaches our support team.
Email our support team and include the items below so we can locate the correct subscription and review it faster.
Refunds are reviewed under the policy in effect when we receive your request.
We may update this policy from time to time. Continued use of Sana means you accept the current version.